Refund Policy
Last updated: 2026-05-03
When you're eligible for a refund
We'll refund or replace the meal at no extra cost in any of these cases:
- Quality issue — the meal is spoiled, contaminated, or significantly under-portioned
- Wrong order — you received veg when you ordered non-veg, or vice versa
- Missed delivery — your meal didn't arrive on a scheduled day, with no prior pause notice from you
How to claim
Message us on WhatsApp at +919650089501 within 24 hours of the delivery (or scheduled delivery time if missed). Include:
- The plan and date of the affected meal
- A photo or short description of the issue (for quality concerns)
How we resolve
Depending on the issue, you'll get one of:
- Replacement meal on the next delivery day (most common)
- Day extension — your subscription end date moves forward by one day
- Refund in cash or to your original payment method, processed within 7-10 business days
What's not refundable
- Meals you missed because you weren't at the delivery location and didn't pause in advance (24 hours' notice required)
- Meals already consumed
- Subjective taste preferences (we'll always work with you on feedback, but we can't refund every "didn't love it")
Trial
The 3-day trial is itself a low-risk way to evaluate the service. Trial meals follow the same quality-issue refund policy above.
Contact
Refund questions? Message us on WhatsApp at +919650089501.